Warranty & Refund Policy

Version 1.0 · Effective June 2026

1. Software Warranty

Lexcore AI warrants that AKIRA Pendrive Edition will function substantially as described in the product documentation for a period of 12 months from the date of purchase, subject to the conditions below.

✓ SOFTWARE WARRANTY COVERS:
· Critical bugs that prevent the core AI from functioning
· Activation failures due to Lexcore AI server errors
· Defects in the Memory Engine, Open Claw tools, or web interface
· Performance substantially below documented specifications (on supported hardware)
· License delivery errors (wrong or non-functional serial number)

✗ SOFTWARE WARRANTY DOES NOT COVER:
· AI output quality, accuracy, or relevance (inherent AI limitation)
· Compatibility issues with third-party software, OS, or hardware not specified
· Damage caused by user modification of Software files
· Issues caused by running on unsupported hardware or OS
· Loss of data due to user-initiated formatting or deletion
· Performance degradation due to insufficient RAM or CPU

2. Physical Media (SanDisk Pendrive) Warranty

Important: The physical USB pendrive is a SanDisk product. Hardware warranty for the pendrive is provided EXCLUSIVELY by SanDisk/Western Digital, not by Lexcore AI.

Scenario	Who to Contact	Lexcore AI Responsibility
Pendrive physically broken on arrival (DOA)	SanDisk support + Lexcore AI within 7 days	Evaluate software re-delivery only
Pendrive stops working after normal use	SanDisk support (sandisk.com/support)	None — SanDisk warranty applies
User accidentally formatted the pendrive	None — user error	None
User physically damaged the pendrive	SanDisk (if within their warranty)	None
Pendrive corrupted due to unsafe ejection	User responsibility	None
Pendrive tampered, opened, or modified	Voids all warranties	None

Lexcore AI strongly recommends:

Always safely eject the pendrive before removing it.
Regularly export and back up important documents generated by AKIRA.
Do not leave the pendrive in extreme heat, humidity, or magnetic fields.
Register your product at lexcoreai.com for support access.

3. Refund Policy

Situation	Refund Eligibility
Software defective on arrival, cannot be fixed remotely	Full refund within 7 days of purchase
Wrong product delivered	Full refund or exchange within 7 days
Changed mind after activation	No refund — license is hardware-bound
Dissatisfied with AI output quality	No refund — AI quality is inherently variable
User damaged the pendrive	No refund
License revoked due to policy violation	No refund
Chargeback initiated fraudulently	No refund + license blacklisted + legal action

4. Warranty Claim Process

Email cortinainfinity@gmail.com with subject "AKIRA Warranty Claim".
Include: your Serial Number, purchase date, proof of purchase, and description of the issue.
We respond within 3 business days to evaluate the claim.
If eligible, resolution options: remote fix, replacement serial, or refund.

5. Limitation

Lexcore AI's total warranty liability shall not exceed the original purchase price of ₹45,000. Lexcore AI is not liable for any indirect, consequential, incidental, or punitive damages, including but not limited to lost business, lost data, or loss of revenue.

6. Contact

Warranty & support: cortinainfinity@gmail.com
SanDisk hardware warranty: sandisk.com/support