Refund & Cancellation
Lexcore AI operates on a prepaid, credit-based model. Payments grant access to Credits. Credits grant access to AI generation services. Once Credits are allocated to your account, the underlying compute infrastructure costs are considered committed — this is why our general policy is non-refundable.
Non-Refundable Payments
This applies to:
- Subscription fees — monthly and annual Plan payments
- Credit purchases — one-time and bundle Credit top-ups
- Add-on features — any optional paid feature or upgrade
- Promotional plans — discounted or limited-time offer plans
Mid-cycle cancellations do not entitle you to a refund for any unused portion of the billing period.
Refund Exceptions
At the Company's sole discretion, refunds may be considered in the following limited circumstances:
Technical errors resulting in being charged twice for the same transaction. Must be reported within 7 days with payment documentation.
Complete platform unavailability lasting 72+ consecutive hours due to Company fault. Pro-rata refund for the affected period.
Charges resulting from Account compromise or fraud — not from sharing credentials. Must be reported within 48 hours.
Where mandatory consumer protection laws in your jurisdiction require a refund that cannot be contractually waived.
All exception requests must be submitted to billing@lexcoreai.com within 7 days of the triggering event, with supporting documentation.
No Refunds For
How to Request a Refund
Use the subject line: "Refund Request — [your registered email] — [transaction date]"
Attach payment receipts, transaction IDs, and a clear description of the issue. For unauthorized transactions, include any fraud evidence.
Refund requests must be submitted within 7 days of the triggering event. Requests outside this window will not be considered.
Our billing team will respond within 48–72 business hours. Approved refunds are processed within 7–10 business days to your original payment method.
Subscription Cancellation
You may cancel your subscription at any time through your Account dashboard — no email or notice required.
| After Cancellation | What Happens |
|---|---|
| Remaining Credits | Remain usable until the end of the billing cycle or until exhausted, whichever comes first |
| Service access | Continues until the current billing cycle ends |
| Automatic renewal | Cancelled — no further charges after the current period |
| Refund | Not issued for remaining subscription time |
| Account data | Retained per our Privacy Policy until you request deletion |
Credit Expiration
Credits are time-limited. Expiration rules by purchase type:
| Credit Type | Expiration |
|---|---|
| Monthly plan Credits | Expire at the end of the billing cycle — unused Credits do not roll over |
| Annual plan Credits | May roll over for up to 12 months within the annual period |
| One-time Credit purchases | Expire 90 days from date of purchase |
Credit Characteristics
- Non-transferable — cannot be sent to other accounts
- No cash value — cannot be redeemed for money
- Non-exchangeable — cannot be converted to other currencies or services
- Limited license — represent a revocable license to use AI generation services
Plan Changes
| Change Type | When Effective | Billing |
|---|---|---|
| Upgrade | Immediately | Pro-rated charge for remainder of current cycle applied immediately |
| Downgrade | Next billing cycle | No refund for the price difference in the current cycle |
| Switch billing frequency | Next billing cycle | Current cycle completes at existing rate |
When upgrading mid-cycle, additional Credits from the new Plan are made available immediately on a pro-rated basis.
Account Termination by Company
This includes terminations resulting from:
- Prohibited Content generation (see Terms of Service Section 8)
- Fraud, chargebacks, or payment manipulation
- Creating multiple Accounts to circumvent limits
- Reverse engineering or API abuse
- Any other material breach of our Terms
Jurisdiction-Specific Rights
| Jurisdiction | Your Rights |
|---|---|
| EU / EEA | The 14-day right of withdrawal does not apply once digital content delivery has begun and you have acknowledged this. Statutory rights for defective services remain. |
| United Kingdom | Consumer Rights Act 2015 protections for digital services apply. You retain statutory rights for services not delivered as described. |
| Australia | Australian Consumer Law guarantees apply. If the service is not of acceptable quality, you may be entitled to a remedy under statutory law. |
| India | Consumer Protection Act 2019 rights apply. You may file a complaint with the Grievance Officer or relevant Consumer Disputes Redressal Commission. |
| California, USA | CCPA rights apply. You may request information about data collected in connection with your purchases. |
Nothing in this Policy limits or excludes rights you have under applicable mandatory consumer protection legislation that cannot be contractually waived.
Contact Billing
For refund requests, billing disputes, or cancellation assistance:
Response time: 48–72 business hours · Subject line: "Refund Request — [email] — [date]"
Lexcore Enterprises Private Limited · Sherghati, Gaya, Bihar, India 824211